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Testimonials
And Now ... A Word From Our Customers!
August 23, 2010
Tom,
My husband and I want to thank you so much for a great job. You answered all of our questions, and the guys did a wonderful job (very neat.)
We won't hesitate to recommend you to our friends and neighbors. Also, thank you for talking to Ray Pierce-Phelps and getting us a discount.
Hope your ankle is well by now.
Roz and Larry Hodge
P.S. The candy was delicious.
Mr. Harris,
Re: Tom Christie and Ken Mannkerz
On 6/4/10, our central A/C died. We called several companies, and your company was the first one who called us back. Your representative, Tom Christie, contacted us and set up an appointment for that day. He came right on time and quickly got right down to business, addressing our many questions and concerns. We also needed our ductwork reworked, and Ken Mannkerz came out to measure everything and to draw up all the specifics. Both employees are professionals in every sense of the word, but also down to earth, which makes dealing with them a true pleasure. We were very impressed with their knowledge and expertise. In our opinion, they both should be commended. What a competent, high caliber, positive asset and reflection Tom Christie and Ken Mannkerz are to your company.
There's no doubt in our minds that we made the right decision in choosing "Harris" for our heating and A/C business.
From your very satisfied customers,
Dennis and Elaine Camp
July 20, 2009
We've lived in our home for 40 years and have had numerous improvements done to our property. Never have we been so "completely satisfied" with the quality and professionalism of anyone. Our recent air-conditioning installation was top notch.
Your employee Thomas Christie thoroughly calculated every aspect of the details involved. He was courteous, factual and expert in his field and a valuable asset to your family business.
The installers were efficient, hard working gentlemen who excelled in their knowledge. Thank you providing such competent workers to perform such as superior job. We are singing your praises to all.
Gratefully,
Mr. and Mrs. G. Krushaustas
July 16, 2009
Dear Mr. Harris,
So often I this hectic world we live in, the only time that you hear from customers is when they have a complaint or problem. This letter is meant to be a refreshing change from that thought.
Recently, Emil and I purchased a new heater from your company and were anxiously awaiting installation. We were satisfied with the salesman and the reputation of your company. We have been an automatic fuel customer for the last several years.
I would like to take this opportunity to speak to you regarding the servicemen that installed our system. They were Hgarth, P. and Chris, J. These men are a credit to your organization. From the time they arrived until the job was complete they were truly professional, knowledgeable in their work, explaining to my husband every step of the job; their concern of our home, making sure that they covered anything that was needed; and working under less than desirable conditions (it was hot and sticky, and the air conditioning was down because of the installation) and still doing excellent work: When the installation was completed they made sure that they cleaned the area and removed any trash that had accumulated. Lastly, they walked us through all of the changes and made sure we understood the workings of the heater, air conditioner and the thermostat.
We would like to thank you and your organization for employing suck knowledgeable service men, and know that if we ever need service that we would not hesitate to call Harris Fuels.
Sincerely,
Angelina M. Rusnak and Emil Rusnak
Bristol PA
NOTE: The following grades were taken from a Harris Comfort "Installation Satisfaction Survey" completed by Ron Cookson, of Levittown PA.
Ron gave our salesperson excellent ratings for appearance/professionalism, understanding your needs, explaining your proposal and attitude. He rated our installation team "excellent" on quality of installation and attitude, and "very good" on appearance/professionalism and explaining the new system.
He said that we left his house as clean as when we started, and that he would recommend us to his friends.
NOTE: The following comments were taken from a Harris Comfort "Installation Satisfaction Survey" completed by Valerie Patterson and Tim Guinther, of Solebury PA.
"Tom Christie was excellent - better than anyone else we considered." (They rated Tom "excellent" for appearance/professionalism, understanding your needs, explaining your proposal and attitude.)
"Kurt & his entire team were great. He did a terrific job on A/C." (They also rated Kurt excellent in the same four categories as Tom.)
They said that we left their house as clean as when we started, and that they would recommend us to their friends.
With Harris Comfort, you'll always get quality fuel at a fair, competitive price, expert installation and service on all brands, full warranty service, convenient payment plans, valuable service agreement plans, easy financing assistance and much more. And you'll get it all from a family who understands that its customers are a family, too.
But don't just take our word for it. Hear what long-time members of our customer family have to say.
Harris replaced the furnace in our 2300 square foot home. They removed the old unit. They did an excellent job. It took them 3 days to get the old furnace apart and discarded. Considering the amount of work that they did, it was impressive that they did not deviate from the original contract. I like that they were neat and punctual as well.
From Bonnie Anderson, Warmister PA, via Angie's List
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