Comfort Service Plans

Includes everything in the Year-Round Comfort Plus Oilheat Plan plus additional benefits:

• Includes priority service and emergency service coverage.
• Includes system evaluation and tune-up.
• Excellent coverage for more than 110 valuable parts and services.
• Includes warm air, hot water, or steam system — up to 4 zones per unit. (Please call for custom pricing for more than 4 zones)
• Includes indirect hot water zone if applicable. (Indirect water tank excluded.)
• Emergency service hours 24/7, including holidays.
• Fee can be rolled into your EZ-Pay Plan.

Ultimate Oilheat Plan customers receive the Total Tune-Up, in which we use the most advanced testing equipment available to ensure maximum efficiency and find problems before they occur. Some limitations apply.

We will:

• Test and adjust heating unit for maximum efficiency using combustion testing equipment.
• Inspect combustion chamber.
• Clean and check electrodes and nozzle assembly.
• Replace standard-sized air filters, oil filters and burner nozzle, if necessary.
• Oil all motors on burner, blower and circulators.
• Check all safety and operating controls.
• Check oil tank and lines where accessible.

Optional Humidifier Service is available and includes:

• One service at time of tune-up
• One emergency service per 12-month period, if necessary
• Humidifier float
• Humidifier motor
• Humidifier pad

Harris Comfort will, at its discretion, repair or replace during the term of this agreement, with no charge for parts or labor (unless there is an allowance), any of the following items that may become defective due to normal use or wear and tear:

Controls: aquastat (high limit)¹, circulator relay, draft regulator, emergency switch, high limit control¹, low limit control¹, pressuretrol control, primary control¹, thermostat (manual)

Warm air systems: blower belt (for heat only, not for A/C Units), blower motor ($250 parts and labor allowance), blower pulley (for heat only, not for A/C Units), fan control (for heat only, not for A/C Units), limit control (for heat only, not for A/C Units)

Burner replacement parts: burner orifices, burner tubes, gas valve orifices, gas valves, hot surface ignitor, low voltage transformer, pilot burner, pilot tube, pressure switch, sensor, sensor ignition module ($125 parts and labor allowance), thermocouple

Hot water systems (main zone is living zone, which includes kitchen, living room and dining room): circulator coupling, circulator motor, circulator motor mounts, circulator wicking

Additional covered parts for ultimate customers: air valves, automatic water, feeder, baffle, bearing assembly, blower motor ($350 parts and labor allowance), blower wheel, boiler valves, burner blast tube and assembly, check valves, circulator complete (residential only), circulator coupling, circulator motor, circulator motor mounts, circulator switch, combustion chamber ($125 parts and labor allowance), diffuser, draft regulator, expansion tank, extrol tank, feed valve (auto), feed valve (manual), flow valve, flue pipe (where accessible), gate valves, gauge glass, gauge glass set, glove valves, heating zone valve (residential only), heating zone valve motor, heating zone valve powerhead, low water cutoff, low water cutoff (non-feeder type), low water cutoff float, mixing valve, plate exchanger ($250 parts and labor allowance), power venter ($350 parts and labor allowance), pressure reducing valve, pressure and temperature gauge, programmable thermostat (limit 1), purge valve, pyrostat, system 2000 manager, triple aquastat, zone valve relay, zone valve stem

¹ Combo and triple controls are not covered.

Includes everything in the Year-Round Comfort Oilheat Plan plus additional benefits:

• Priority service and emergency service coverage
• System evaluation and tune-up
• Excellent coverage for nearly 60 valuable parts and services
• For warm air, hot water or steam system
• Extended emergency service hours — 8 a.m. to 7 p.m., Monday through Friday, excluding federal and state holidays. (Additional charge applies to work performed at all other times. Emergency service will be billed at the prevailing rate multiplied by 1½)
• Fee can be rolled into your EZ Pay Plan.

Comfort Plus Oilheat Plan customers receive the Total Tune-up, in which we use the most advanced testing equipment available to ensure maximum efficiency and find problems before they occur. Some limitations apply.

We will:

• Test and adjust oil burner for maximum efficiency using combustion testing equipment
• Inspect combustion chamber
• Clean and check electrodes and nozzle assembly
• Replace standard-sized air filters, oil filters and burner nozzle, if necessary
• Oil all motors on burner, blower and circulators
• Check all safety and operating controls
• Check oil tank and lines where accessible

Optional Humidifier Service is available and includes:

• One service at time of tune-up
• One emergency service per 12-month period, if necessary
• Humidifier float
• Humidifier motor
• Humidifier pad

Harris Comfort will, at its discretion, repair or replace during the term of this agreement, with no charge for parts or labor (unless there is an allowance), any of the following items that may become defective due to normal use or wear and tear:

Controls: aquastat (high limit),¹ cad cell control, circulator control, emergency switch, high limit control,¹ low limit control,¹ pressuretrol control, primary control,¹ reverse aquastat,¹ stack control, temperature gauge, thermostat (manual)

Warm air systems: air cones, air filter (standard), airstat, blower bearings (for heat only, not for A/C units), blower belt (for heat only, not for A/C units), blower motor ($250 parts-and-labor allowance), blower pulley (for heat only, not for A/C units), blower shaft (for heat only, not for A/C units), fan control (for heat only, not for A/C units), limit control (for heat only, not for A/C units)

Burner replacement parts: burner coupling, burner fan, burner flange gasket, burner motor, buss bar/transformer leads, cad cell assembly, cad cell eye, delayed oil valve, delayed oil valve coil, electrode assembly, electrodes, end cone, ignition transformer, line voltage wiring (exposed), low voltage transformer, low voltage wiring (exposed), nozzle, nozzle adapter, nozzle line, porcelain insulators, solenoid valve

Fuel supply parts: fill cap, firomatic valve, flare fittings, fuel filter cartridge, fuel filter complete, fuel pump, fuel pump bleeder, fuel pump seal, fuel pump strainer, fuel safety valve

Hot water systems (main zone is living zone, which includes kitchen, living room and dining room): circulator coupling, circulator motor, circulator motor mounts, circulator wicking

Other: anti-hum device, barometric dampers, magnetic oil valve, smoke pipe (up to 10 inches), tank gauge, tank whistle

¹ Combo and triple controls are not covered.

This standard service plan offers comprehensive protection for real peace of mind:

• Includes priority service and emergency service coverage*
• Includes system evaluation and tune-up
• Includes 15% discount on parts and labor on work performed by Harris Comfort
• Fee can be rolled into your EZ Pay Plan.

* Emergency service will be billed at our existing rate, except if required on Saturday, Sunday, federal or state holidays, or after 5 p.m. weekdays, at which time emergency service will be billed at prevailing overtime rates.

Comfort Oilheat Plan customers receive the Total Tune-up, for which we use the most advanced testing equipment available to ensure maximum efficiency and find problems before they occur. Some limitations apply.

We will:

• Test and adjust oil burner using combustion testing equipment
• Inspect combustion chamber
• Clean and check electrodes and nozzle assembly
• Replace standard-sized air filters, oil filters and burner nozzle, if necessary
• Oil all motors on burner, blower and circulators
• Check all safety and operating controls
• Check oil tank and lines where accessible

Optional humidifier service is available and includes:

• One service at time of tune-up
• One emergency service per 12-month period, if necessary
• Humidifier float
• Humidifier motor
• Humidifier pad

15% Parts and Labor Discount — If our inspection deems it necessary, maintenance service will be provided, with your consent. You will then receive a 15% discount on prevailing rates for parts and labor, plus tax.

Includes everything in the Year-Round Comfort Plus Propane/Natural Gas Plan plus additional benefits:

• Priority service and emergency service coverage
• System evaluation and tune-up
• Excellent coverage for nearly 60 valuable parts and services
• For warm air, hot water or steam system
• Emergency service hours 24/7, including holidays.
• Fee can be rolled into your EZ Pay Plan.

Ultimate Propane/Natural Gas Plan customers receive the Total Tune-up, in which we use the most advanced testing equipment available to ensure maximum efficiency and find problems before they occur. Some limitations apply.

We will:

• Test and adjust heating unit for maximum efficiency using combustion testing equipment
• Inspect combustion chamber
• Clean and check electrodes and nozzle assembly
• Replace standard-sized air filters, oil filters and burner nozzle, if necessary
• Oil all motors on burner, blower and circulators
• Check all safety and operating controls
• Check oil tank and lines where accessible

Optional Humidifier Service is available and includes:

• One service at time of tune-up
• One emergency service per 12-month period, if necessary
• Humidifier float
• Humidifier motor
• Humidifier pad

Harris Comfort will, at its discretion, repair or replace during the term of this agreement, with no charge for parts or labor (unless there is an allowance), any of the following items that may become defective due to normal use or wear and tear:

Controls: aquastat (high limit),¹ circulator relay, draft regulator, emergency switch, high limit control,¹ low limit control,¹ pressuretrol control, primary control,¹ thermostat (manual)

Warm air systems: blower belt (for heat only, not for A/C units), blower motor ($250 parts-and-labor allowance), blower pulley (for heat only, not for A/C units), fan control (for heat only, not for A/C units), limit control (for heat only, not for A/C units)

Burner replacement parts: burner orifices, burner tubes, gas valve orifices, gas valves, hot surface ignitor, low voltage transformer, pilot burner, pilot tube, pressure switch, sensor, sensor ignition module ($125 parts-and-labor allowance), thermocouple

Hot water systems (main zone is living zone, which includes kitchen, living room and dining room): circulator coupling, circulator motor, circulator motor mounts, circulator wicking

Additional covered parts for Ultimate Customers: air valves, altitude and temperature gauge, automatic flue damper, bearing assembly, blower bearings, blower motor ($350 parts-and-labor allowance), blower pulleys, blower shaft, boiler feeder, boiler valves, circulator bearing assemblies, circulator complete (residential only), clock thermostat (limit 1 per agreement term), EAC power pack, expansion or diaphragm tank, fan inducer motor assembly ($350 parts-and-labor allowance), fan wheel, feed valve (auto), flow valves

Additional covered services for Ultimate Customers: bleeding of radiators; purging of heating system; detection of unevenness, reduced efficiency, end of useful life, etc.

¹ Combo and triple controls are not covered

This service plan offers comprehensive protection for real peace of mind:

• Extensive coverage for nearly 30 integral parts and services
• Includes warm air, hot water or radiant system
• Includes annual performance check to increase system longevity and performance, available upon request Monday through Friday, 8 a.m. to 4 p.m. Customers must call Harris Comfort to schedule an appointment.
• Extended emergency service hours — 8 a.m. to 7 p.m., Monday through Friday, excluding federal and state holidays. (Additional charge applies to work performed at all other times. Emergency service will be billed at the prevailing rate times 1½)
• Fee can be rolled into your EZ Pay Plan.

Comfort Plus Propane/Natural Gas Plan customers receive the Total Tune-up, in which we use the most advanced testing equipment available to ensure maximum efficiency and find problems before they occur. Some limitations apply.

We will:

• Test and adjust heating unit using combustion testing equipment
• Inspect combustion chamber
• Clean and check electrodes and nozzle assembly
• Replace standard-sized air filters, oil filters and burner nozzle, if necessary
• Oil all motors on burner, blower and circulators
• Check all safety and operating controls
• Check oil tank and lines where accessible

Optional Humidifier Service available and includes:

• One service at time of tune-up
• One emergency service per 12-month period, if necessary
• Humidifier float
• Humidifier motor
• Humidifier pad

Harris Comfort will, at its discretion, repair or replace during the term of this agreement, with no charge for parts or labor (unless there is an allowance), any of the following items that may become defective due to normal use or wear and tear:

Controls: aquastat (high limit),¹ circulator relay, draft regulator, emergency switch, high limit control,¹ low limit control,¹ pressuretrol control, primary control,¹ thermostat (manual)

Warm air systems: blower belt (for heat only, not for A/C units), blower motor ($250 parts-and-labor allowance), blower pulley (for heat only, not for A/C units), fan control (for heat only, not for A/C units), limit control (for heat only, not for A/C units)

Burner replacement parts: burner orifices, burner tubes, gas valve orifices, gas valves, hot surface ignitor, low voltage transformer, pilot burner, pilot tube, pressure switch, sensor, sensor ignition module ($125 parts-and-labor allowance), thermocouple

Hot water systems (main zone is living zone, which includes kitchen, living room and dining room): circulator coupling, circulator motor, circulator motor mounts, circulator wicking

¹ Combo and triple controls are not covered.

When it comes to air conditioning expertise, nobody beats Harris Comfort. Our Ultimate Comfort Plus A/C & Heat Pump Plan includes:

• 11-point annual tune-up (two tune-ups for heat pumps)
• Coverage for more than 40 valuable parts and services
• 15% discount on compressors, refrigerant, dryers and miscellaneous parts out of warranty replaced by Harris Comfort
• 15% discount on other repairs provided by Harris Comfort (including an extensive search for refrigerant leaks when first approved by the customer)
• Free air conditioning diagnostic analysis
• No charge for use of refrigerant recovery equipment on compressor replacement or refrigerant leak repairs
• Emergency service will be billed at the prevailing rate times 1½
• Fee can be rolled into your EZ Pay Plan.

During our 11-point annual tune-up (twice a year for heat pumps), our expertly trained technicians will perform these services:

• Adjust belts, if necessary
• Check air filters
• Check refrigerant lines for leaks (refrigerant not included; visible connections only; limit one hour)
• Clean lint and debris from condensers
• Examine and calibrate refrigerant controls
• Examine and calibrate temperature controls
• Inspect safety controls
• Lubricate and inspect all motors
• Prepare the system for summer operation
• Verify and adjust operating pressures/temperatures as needed
• Verify proper amperage and voltage for compressor, evaporator and condenser motors

Tune-ups will be performed between 8 a.m. and 4 p.m., Monday through Friday, year-round (federal and state holidays excluded). Customers must call Harris Comfort for appointments.

With our Ultimate Comfort Plus A/C & Heat Pump Plan, you get the most comprehensive repair and diagnostic coverage available anywhere. It includes:

• Coverage for more than 40 valuable parts and services
• 15% discount on compressors, refrigerant, dryers and miscellaneous parts out of warranty replaced by Harris Comfort
• 15% discount on other repairs provided by Harris Comfort (including an extensive search for refrigerant leaks when first approved by the customer)
• Free air conditioning diagnostic analysis
• No charge for use of refrigerant recovery equipment on compressor replacement or refrigerant leak repairs

Included parts and services:

• Blower motor ($350 parts-and-labor allowance)
• Blower pulley
• Blower wheel
• Compressors under manufacturer’s warranty
• Condensate pump
• Condenser coils under manufacturer’s warranty
• Condenser fan
• Condenser motor ($450 parts-and-labor allowance)
• Contactors
• Crankcase heater
• Expansion valves ($150 parts-and-labor allowance)
• High pressure control
• Holding relay
• Low pressure control
• Motor protectors
• Motor starters
• Outdoor fan blades
• Outdoor fan motor
• Outdoor unit relays
• Potential relay
• Rain shield
• Running capacitors
• Starting capacitors
• Starting relay
• Thermostat (standard, of like kind)
• Thermostat subbase (standard)
• Time delay control
• Time relays
• Transformers
• Wiring in condensing unit

Refrigerant not included.

This standard home cooling coverage keeps your system running at peak efficiency and lowers the cost of needed repairs. The coverage includes:

• 11-point annual tune-up (two tune-ups for heat pumps)
• Emergency service will be billed at the prevailing rate times 1½
• 15% discount on any repairs of your HVAC system
• Fee can be rolled into your EZ Pay Plan.

During our 11-point annual tune-up (twice a year for heat pumps), our expertly trained technicians will perform these services:

• Adjust belts, if necessary
• Check air filters
• Check refrigerant lines for leaks (refrigerant not included; visible connections only; limit one hour)
• Clean lint and debris from condensers
• Examine and calibrate refrigerant controls
• Examine and calibrate temperature controls
• Inspect safety controls
• Lubricate and inspect all motors
• Prepare the system for summer operation
• Verify and adjust operating pressures/temperatures as needed
• Verify proper amperage and voltage for compressor, evaporator and condenser motors

Tune-ups will be performed between 8 a.m. and 4 p.m., Monday through Friday, year-round (federal and state holidays excluded). Customers must call Harris Comfort for appointments.

15% Parts-and-Labor Discount — If our inspection deems it necessary, maintenance service will be provided, with your consent. You will then receive a 15% discount on prevailing rates for parts and labor, plus tax.

Discount for work performed between 8 a.m. and 4 p.m., Monday through Friday. An additional charge applies to work performed at all other times. Emergency service will be billed at the prevailing rate times 1½.

The ductless system preventive maintenance program will help keep your ductless system running at peak efficiency. This plan includes:

• Annual preventive maintenance
• 15% discount on any repairs of your ductless system
• Fee can be rolled into your EZ Pay Plan.

One indoor unit is covered. Additional charge for each additional indoor unit. Additional charge for blower removal.

During our annual maintenance visit, our expertly trained technicians will perform these services:

Outdoor

• Clean leaves from unit
• Check condenser coil and clean, if necessary
• Check all electrical connections
• Check all line set fittings
• Oil condenser motor, if needed

Indoor

• Remove air filters and clean, if necessary
• Check coil and clean, if necessary
• Check fan blade. For some units, there may be an additional charge due to blade access in unit.
• Check operation of system by temperatures
• Check electrical rating
• Check operation of remote

15% Parts-and-Labor Discount — If our inspection deems it necessary, maintenance service will be provided, with your consent. You will then receive a 15% discount on prevailing rates for parts and labor, plus tax.

Discount for work performed between 8 a.m. and 4 p.m., Monday through Friday. An additional charge applies to work performed at all other times. Emergency service will be billed at the prevailing rate times 1½.

Your home’s water heater works hard every day for your family. You can ensure that it runs efficiently, reliably and for the longest life span possible with our plan. It includes:

• Preventive maintenance
• Coverage for nearly 20 valuable parts!
• Priority service based on the hours of your heating service plan
• Fee can be rolled into your EZ Pay Plan.

Our Water Heater Service Plan can only be purchased in conjunction with a Natural Gas/Propane Plan.

Your residential oil-fired, natural gas, propane or electric water heater will be thoroughly inspected, and all defective parts listed will be repaired or replaced, including labor:

• Aquastat
• Barometric damper
• Burner coupling
• Burner end cone
• Burner fan
• Burner motor
• Cad cell
• Cad cell control
• Circulator
• Emergency switch
• Firomatic oil valve
• Firomatic thermal switch
• Fuel oil filter
• Fuel oil pump
• Hot water zone valve
• Nozzle
• Vacuum breaker

Parts not covered: Water heater tank, piping, fire chamber and all unlisted parts.

For generator owners seeking the highest level of preventive maintenance, Harris Comfort recommends our Ultimate Power Program, offering multiyear coverage, including one complete tune-up and two annual oil changes (one of which is performed as part of the tune-up).

During year one, we will perform a complete generator tune-up, including an oil change, as well as all of the steps listed in the Power Plus Program. In year two, we will perform a second oil change. This way, you get all of the preventive maintenance benefits of the Power Plus Program (in the first year) and the Power Program (in the second).

Additionally, if you require more than one oil change during the first year, or more than two during the two-year term of the contract, Harris Comfort will perform each subsequent oil change at a discounted rate.

The Harris Comfort Power Plus Program goes 16 steps beyond the Power Program, with a complete tune-up that is recommended every two years or every 200 hours of operation (whichever comes first). During a tune-up, one of our expert technicians will perform an annual oil and filter change, as well as:

Inspections

• Air cleaner
• Battery (dryness, charge state, electrolyte levels **)
• Control panel
• Enclosure louvers*
• Fuel lines & connections
• Leakage
• Noise
• Oil level*
• Spark plug(s)
• Valve clearance
• Vibration

Cleanings

• Clean enclosure louvers
• Remove corrosion on battery
• Clean and tighten battery terminals

Changing

• Oil filter
• Air filter
• Spark plug(s)

In addition, all other components will be inspected and cleaned, if necessary. Any replacement parts needed or recommended but not listed above will be noted and quoted so that you won’t be hit with any surprise charges. Plus, you’ll get all the other benefits of the Power Program.

* Additional inspection/maintenance by generator owner required. Please see owner’s manual for details.

** Electrolyte levels checked on unsealed batteries only.

Like automobiles, generators require regular oil changes to continue running efficiently. Most generator manufacturers recommend one oil change per year or per 200 hours of operation (whichever comes first). The Harris Comfort Power Program includes one annual oil and filter change and offers a discount on any additional oil changes needed during the year.